Data Deletion Instructions
Last updated: 22 October 2026
Raised by Future Records FZE, trading as BeART Production ("BeART"), operates the application "BeArt Social Agent", which works with Instagram and Facebook through Meta's official interfaces (see section 5 of our Privacy Policy at beartpro.com/privacy). This page explains how to ask us to delete data about you or your Instagram account.
What we may hold
- For public Instagram business or creator accounts: the username, the number of followers, and the dates and numbers of likes and comments of recent posts; for posts that contain our work, the post link, its date, its numbers of likes and comments, and which of our photographs it matches; for other posts we checked, only the post ID.
- For people who commented on our Instagram posts, sent a direct message to our accounts or mentioned our accounts: your username or name, and the text and time of your comments, messages or mentions, including copies in our internal work queue and in notices to our staff. This includes your conversations with Eva, our AI assistant, and any draft replies.
- For people who contacted us by email, WhatsApp or LinkedIn: the emails or messages you sent, and, if you asked us about a project, your contact details and request in our customer records and, if we need to reply to you, a task in our internal task list with your name or phone number and the subject or a short summary of your email or message.
- For our clients: contracts, quotes, invoices and payment records, which UAE tax law requires us to keep for seven years (see section 6 of our Privacy Policy).
- For website visitors: daily totals only. The one-day code we use to count visitors is deleted at the end of each day, and our server logs, which include IP addresses, are deleted within 15 days. If you accepted the Meta Pixel, we also hold the record of your choice (date and policy version, without your name). The data the Pixel sent is held by Meta.
We do not store images or videos from Instagram.
How to request deletion
- Send an email to info@beartpro.com with the subject "Data deletion request".
- Include your Instagram username or a link to your profile (for Instagram data), or the email address or phone number you used to contact us (for other data).
- We may ask you to confirm that the account or contact details belong to you.
What happens next
- We reply by email with a reference number for your request.
- Within 30 days of your request we delete the data we hold about the account or person you named, including copies in our internal work queue, in notices to our staff and in the systems that our service providers run for us (see section 4 of our Privacy Policy), and confirm by email when the deletion is complete. Where we cannot delete a copy ourselves, we ask the provider to delete it. Copies in our backups and in our providers' backups are deleted as the backups rotate, which for some providers can take up to 180 days. We do not use those backup copies. Data that Meta keeps about your own use of Instagram or WhatsApp is handled by Meta under its own privacy policy.
- For an Instagram account, we also add it to a list that our systems skip, remove it from the accounts our data connector (Windsor.ai) follows so that we stop collecting its posts, and ask Windsor.ai in writing to delete what it has collected about that account. If you write to our Instagram accounts again later, we will receive your new messages.
- If we must keep any item to comply with a legal obligation or to defend a legal claim, we tell you which item and why, and delete it as soon as that reason ends.
You can reply to our email at any time to ask about the status of your request.
If you connected your own account to our app
Our application does not need your account to be connected to it: it reads only public information of business and creator accounts. The only accounts connected to it are the four accounts listed in section 5 of our Privacy Policy. If you ever authorised our app yourself, you can remove it in your Facebook or Instagram settings (under "Business integrations" or "Apps and websites") and then email us as described above. Removing the app does not notify us automatically, so please also send the email.
Contact
Raised by Future Records FZE, trading as BeART Production
Creative Tower, Hamad Bin Abdulla Road, P.O. Box 4422, Fujairah, United Arab Emirates
info@beartpro.com